FAQ

What forms of payment do you accept?

We accept major credit cards (Visa, MasterCard, American Express) as well as Apple Pay and PayPal for secure and convenient transactions.

What happens after I order?

Once your order is placed, you will receive a confirmation via email. Once your order has shipped, you will receive a shipping confirmation. If you have chosen a tracked service, you can use the tracking number from the shipping confirmation email to track the status of your delivery on the shipping carrier's website.

What is your return policy?

We offer a hassle-free return policy within 30 days of purchase. If you're not satisfied with your order, you can initiate a return for a refund or exchange. Please refer to our Returns & Refunds page for detailed information.

How do I contact your customer support?

You can reach our dedicated customer support team through the "Contact Us" page on our website. We're here to assist you with any questions, concerns, or issues you might have.

Can I cancel my order after it's been placed?

Orders can be canceled as long as they haven't been dispatched. If you wish to cancel an order, please contact our customer support team as soon as possible so we can catch your order before it leaves the warehouse.

Are my personal and payment details secure?

Absolutely. We never see your details and we cannot store them. We only use providers (such as Apple and Paypal) who use industry-standard encryption technology to protect your personal and payment information. For more details, please review our Privacy Policy.

How do I apply a discount code to my order?

During the checkout process, you'll find a field where you can enter your discount code. Once entered, the discount will be applied to your order total.

What if I receive a damaged or defective product?

If your order arrives damaged or with a defect, please contact our customer support team within 7 days of receiving the item. We'll arrange for a replacement or refund.

How can I stay updated on new products and promotions?

To stay in the loop about our latest products, special offers, and promotions, you can subscribe to our newsletter. You'll receive regular updates directly in your inbox.

What if I have a problem with my account or password?

If you're facing issues with your account or password, you can use the "Forgot Password" option on the login page. If the problem persists, contact our customer support for assistance.